Pricing & Fees
Post-Ticketing Fees
Last updated: October 2, 2026
People Information, LLC (Book Aero Fare) is an independent travel agency. Post-ticketing fees apply when you request changes, cancellations, or other modifications after the airline ticket has been issued. These agency fees are in addition to any fees charged by the airline. All fees are quoted before any action is taken. After ticketing you may also contact the airline with the airline PNR; tell us if you do so that our record stays accurate. See Fulfillment Policy.
Post-Ticketing Fee Schedule
| Service | Agency Fee | Airline Fee* |
|---|---|---|
| Flight Date or Time Change (within 24 hrs of purchase) | $0 | $0 (DOT 24-hr rule) |
| Flight Date or Time Change (after 24 hrs) | $25–$50 | Fare difference applies |
| Itinerary Change (routing/destination) | $35–$75 | Fare difference + airline fee |
| Voluntary Cancellation (within 24 hrs, departure 7+ days away) | $0 | Only if the airline’s 24-hour rule allows the void |
| Voluntary Cancellation — Non-Refundable Ticket | $25–$50 | Airline fee may apply |
| Voluntary Cancellation — Refundable Ticket | $25 | None (full refund eligible) |
| Involuntary Cancel (airline cancelled flight) | $0 | $0 (airline-initiated) |
| Minor Name Correction (1–3 chars) | $15–$25 | May vary by airline |
| Legal Name Change | $50–$75 | May vary by airline |
| Travel Credit Retrieval & Application | $15 | None |
| Refund Follow-Up (status check) | $0 | None |
| Same-Day Confirmed Change | $35–$60 | Airline same-day fee applies |
| Upgrade After Ticketing | $25–$50 | Airline upgrade price applies |
| Adding Baggage After Ticketing | $10 | Airline baggage fee applies |
| Adding Special Service Request (SSR) | $15 | May vary by airline |
* Airline fees are set by the respective airline and are subject to change. We have no control over airline-imposed fees.
Important Notes
- ▸Passengers may choose to manage changes, cancellations, or refund requests directly with their airline to avoid our agency post-ticketing support fees.
- ▸After ticketing you may contact the airline with the airline PNR. Tell us if you do so that our record stays accurate.
The 24-Hour No-Fee Window
U.S. DOT rules generally allow cancellation within 24 hours of purchase without an airline penalty when the unused ticket was bought at least 7 days before departure. If the airline’s fare rules allow that void, we return the amount you paid us, including the $25 agency service fee, to the original card, and our assistance fee for that cancellation is $0. We confirm the fare qualifies before we cancel. See the Refund Policy.
Basic Economy Restrictions
Basic Economy tickets sold by most major airlines are generally non-changeable and non-refundable after the 24-hour window. In some cases, a partial travel credit may be available minus a deduction fee. Our agents will verify your specific fare rules before advising any action.
Refund Processing Timeline
Step 1
You Request
Call or email us to initiate your cancellation or refund request
Step 2
We Process
We cancel only if the fare rules allow it. An approved refund goes to your card
Step 3
You Receive
Refunds post in 7–14 business days depending on your bank
Need to make a change? Call us first.
We will check your fare rules and quote the exact cost before doing anything.
Call +1 (800) 903-1468