Our Guarantee
Price Match Policy
Best Price Guarantee · Last updated: May 20, 2025
Best Price Guarantee
Found the same itinerary cheaper elsewhere within 24 hours of booking with us? We will match it — no questions asked.
How It Works
Find a Lower Price
Within 24 hours of booking, find the exact same itinerary (same airline, flight numbers, dates, class) at a lower total price.
Contact Us
Call us at +1 (800) 903-1468 or email us with a screenshot or URL of the lower price. Have your booking reference ready.
We Match It
Our agents verify the claim and issue a refund for the difference back to your original payment method within 7 business days.
Eligibility Requirements
To qualify for our Price Match Guarantee, all of the following must apply:
- ✓The lower price must be found within 24 hours of your original booking with us
- ✓The itinerary must be identical — same airline, same flight numbers, same departure/arrival airports, same dates and times, same fare class (economy, business, etc.)
- ✓The lower price must be publicly available and bookable at the time of your claim
- ✓The lower price must be the total price including all taxes, fees, and charges
- ✓The claim must be submitted before your ticket is issued (or within 24 hours if already issued)
- ✓One price match claim per booking
Exclusions
The following are not eligible for price matching:
- ✗Flash sales, limited-time deals, or promotional fares that are no longer available
- ✗Member-only fares, credit card exclusive fares, or employee/industry fares
- ✗Fares from auction-style websites or opaque booking platforms (e.g., Priceline Express)
- ✗Codeshare flights, charter flights, or flights not operated by the primary airline
- ✗Fares in different fare classes even if the price is lower
- ✗Prices found after your departure date has passed
- ✗Package deals that bundle flights with hotels, car rentals, or other services
Submit a Claim
Claims can be submitted by phone or email. Have the following ready: your BookAeroFare booking reference, a screenshot or URL of the lower price, and the name of the website where the lower price was found.